Privacy Policy

T-Konrai Trading is committed to protecting the privacy of its users. We ensure that the collection and processing of personal data on this website comply with applicable data protection regulations, including the European General Data Protection Regulation (GDPR) where relevant.

You have the right to access, correct, and object to the processing of your personal data. To exercise these rights, you may contact us using the details provided below.

Definitions

• User / Client: Any person who uses the T-Konrai Trading website and accepts this Privacy Policy when submitting a form.
• Personal Data: Any information relating to an identified or identifiable natural person.
• Data Processing: Any operation performed on personal data (collection, recording, storage, modification, consultation, use, disclosure, etc.).
• Legal Basis: The legal grounds that authorize the processing of personal data.

Article 1 – Purpose

T-Konrai Trading is committed to complying with applicable regulations regarding the processing of personal data, in particular the GDPR.

1.1 – Data Collection

We may collect the following information:

• Any information needed to respond to your inquiries and needs.
• Any information about you to offer personalized solutions.

This data is processed for the following purposes:

• To maintain our client database.
• To ensure service delivery and follow-up.
• To guarantee the best quality of service and user experience.
• To generate internal statistics to improve our services.

1.2 – Legal Basis

Our data processing is based on:

• Your consent (for cookies and optional data).
• Contractual necessity (for providing our services).

1.3 – Protection Measures

T-Konrai Trading has implemented technical and organizational measures to protect your data, including:

• Internal procedures for data handling.
• Deletion of data three (3) years after the end of our contractual relationship.
• Transparency regarding data collection and processing.

1.4 – Retention Period

Your data is retained for the duration of our contractual relationship, and for a period of three (3) years after its termination.

1.5 – Subprocessing

Some data processing may be carried out by trusted third-party subprocessors who comply with GDPR and applicable privacy standards. T-Konrai Trading ensures that:

• Written contracts are in place with each subprocessor.
• Strict technical and organizational measures are enforced.
• Regular checks are performed.

1.6 – Data Breach Notification

In the event of a data breach that poses a risk to your rights and freedoms, T-Konrai Trading commits to:

• Notifying the relevant supervisory authority within 72 hours (where applicable).
• Informing you of the situation, including the cause, potential consequences, and corrective measures taken.

1.7 – Your Rights

Under applicable privacy laws (including the GDPR), you have the following rights:

• Right of access
• Right to rectification
• Right to erasure ("right to be forgotten")
• Right to object
• Right to data portability
• Right to restriction of processing
• Right to withdraw consent at any time

To exercise these rights, please contact us at:

We will respond to your request within one (1) month. For identity verification, we may ask you to provide a copy of your identification document.

Article 2 – Cookie Policy

2.1 – Cookies Exempt from Consent

Some cookies do not require your consent because they are strictly necessary for the operation of the website or to facilitate electronic communication. These include:

• Session ID cookies
• Authentication cookies
• Load-balancing cookies
• Interface personalization cookies

2.2 – Audience Measurement Cookies

We use audience measurement cookies to collect statistics about website traffic and usage:

• Google Analytics: For statistics and audience measurement.
• Hotjar: To record visitor journeys (personal data is encrypted).

Cookie retention: 1 year
Data retention: Maximum 25 months

2.3 – Digital Prospecting Cookies

We use Google Ads to promote our business, facilitate the sale of products and services, increase brand awareness, and drive traffic to our website.

2.4 – Consent Duration

By accepting cookies, you allow them to be stored on your browser to benefit from their services. Your consent is valid for a maximum period of six (6) months.

2.5 – Cookie Settings

You can configure, accept, refuse, or delete cookies at any time through your browser settings. Please note that refusing certain cookies may affect some website features, but will not prevent you from browsing.